Salesforce.com Winter ’14 Maintenance Exam Q & A

Salesforce.com Force.com Developer Winter ’14 Maintenance Exam Test Questions & Answers

 

Note: Questions may not be in this order and exact phrase

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  1. What is the capability of embedded analytics? Answers: B,C
    1. Reports charts can be used to show data from tabular, summary and joined reports.
    2. An embedded chart can be filtered to show data for the record on which it appears.
    3. Report charts can be embedded on page layouts for standard and custom objects
    4. An embedded chart can be used to share report data from a personal folder
  2. What is the capability of Collaborative Forecasts? Answers:  A,B
    1. View the forecast separately for each product family
    2. Reflect split revenue amounts in the forecast.
    3. Display the forecast by territory when using territory management
    4. View the forecast for specific periods in a custom fiscal year. 
  3. What is the capability of Chatter Answers? Answers:  C,D
    1. Users can save drafts of questions an answers to be posted later.
    2. Users can post private replies to an Idea on the Ideas tab.
    3. Users can reply to a question directly from an email notification.
    4. Users can view Questions and Ideas activity on Chatter profiles.
  4. What is the capability of Salesforce Identity? Answers:  B,D
    1. Require users to have a HighAssurance session to edit, modify or delete selected objects.
    2. Require users to have a High Assurance session to access Reports, Dashboards, and connected Apps.
    3. Require users to use a time-based token when logging into Salesforce outside the trusted IP ranges.
    4. Require users to enter a time-based token in addition to login credentials when accessing Salesforce.
  5. How can the Salesforce Console for Sales be customized? Answers:  C,D
    1. Developers can create custom console components to display sales information.
    2. Sales reps can create personal customizations to override which tabs are subtabs.
    3. Administrators can add custom buttons to the navigation tab and the highlights panel.
    4. Administrators can define primary tabs and subtabs to show related records on one screen.
  6. How can an administrator customize Live Agent? Answers:  A,C
    1. Add images, animations, and custom agent
    2. Add pre-recorded voice greetings and music to chat invitations.
    3. Configure automated chat invitations to route chats to agents with specific skills
    4. Configure agent settings to accept chats from the Q&A tab.
  7. How can an administrator or developer restrict users from seeing other users in the organization? Answers:  A
    1. Set the OWD for the User object to private
    2. Enable the “Restrict Access to users” permission for all users
    3. Disable manual sharing for the User object
    4. Create a sharing rule to prevent users from seeing other users.
  8. What is a true statement regarding Salesforce Knowledge? Answers:  A,C
    1. Users can search and view articles without a knowledge User license
    2. Users can create and publish articles without the Manage Articles permission.
    3. Users can provide feedback on the Chatter feed of a draft article.
    4. Users can add and remove supported languages in the knowledge base
  9. What is a capability of historical trending? Answers:  A,C
    1. Historical trending reports can be filtered to show only records that have changed.
    2. Historical trending can track number, formula and checkbox fields.
    3. Historical trending reports show changed values in different colors
    4. Historical trending can be enabled for all standard and custom objects.
  10. What is the capability of Site.com? Answers:  A,B,C
    1. Multilingual Language Support
    2. HTML page imports are supported
    3. Creating Preview pages, templates for different platforms using Live Mode
  11. How can an administrator customize Salesforce Console? Answers:  A,C
    1. Add the Home tab to the navigation tab.
    2. Add related lists to the Interaction log Layout.
    3. Add the Most Recent Tabs component to the footer.
    4. Add a dashboard component to the Highlights Panel.
  12. What is the capability of Entitlement Management? Answers:  A,D
    1. Create recurring milestone within an entitlement process.
    2. Execute a flow when a milestone is met or violated.
    3. Define criteria-based sharing rules for an entitlement process.
    4. View the countdown time to an active milestone’s Target Date.

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5 Comments

  1. How can the Salesforce Console for Sales be customized? Answers: C,D
    Developers can create custom console components to display sales information.
    Sales reps can create personal customizations to override which tabs are subtabs.
    Administrators can add custom buttons to the navigation tab and the highlights panel.
    Administrators can define primary tabs and subtabs to show related records on one screen.

    C,D? Users can add custom buttons? I think that developers can create Console Components, right?

  2. Hi Cathy,

    Your Q&A for Salesforce Winter ’14 maintanance exam were very useful.

    Do you have Q&A for Salesforce Spring ’14 maintanance exam? If you do can you email them to me or post on your site.

    Thank You very much!

    E. Rawlins

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