Salesforce.com Winter ’15 Maintenance Exam Q & A

Salesforce.com Force.com Developer Winter ’15 Maintenance Exam Test Questions & Answers

Note: Questions and answers may not be in this order. Once again, I’m not giving the assurance that my answers are 100% correct but this made me pass the maintenance exam. Good luck! ūüôā

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  1. A tabular report can be used as the source report for which Dashboard component? Answers: D
    1. Metric
    2. Stacked Bar Chart
    3. Gauge
    4. Table
  2. Users at Universal Containers often need to update the Status and Amount of an opportunity using the Salesforce1 mobile application. How can this common update be expedited? Answer:  A, D
    1. Create a custom action on the Opportunity object using a Visualforce page.
    2. Create a mobile-only page layout for the Opportunity object.
    3. Create a global update action on the Chatter feed.
    4. Create an object-specific update action on the Opportunity object.
  3. What is a feature of unlisted groups in Chatter? Answers:  A, C
    1. Users with the Manage Unlisted Groups permission can access unlisted groups.
    2. Users can ask for permission to join unlisted groups.
    3. Members of an unlisted group can view the group in list views and search results.
    4. Users with the Modify All Data permission can access unlisted groups.
  4. What is a capability of Advanced Setup Search? Answers:  A, C
    1. Search for individual Setup items, such as workflow rules, by name.
    2. Bookmark specific items listed in the Setup search results.
    3. See which object an item is associated with in the Setup search results.
    4. Search for a specific file stored in the Shared Documents folder.
  5. Universal Containers uses a custom object to track open job positions and would like to send an automatic email to the hiring manager when a position is moved to the closed stage. What can be used to accomplish this? Answers:  A
    1. Workflow rule
    2. Auto-response rule
    3. Escalation rule
    4. Cross-object formula

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Salesforce.com Summer ’14 Maintenance Exam Q & A

Salesforce.com Force.com Developer Summer ’14 Maintenance Exam Test Questions & Answers

Note: Questions and answers may not be in this order. Once again, I’m not giving the assurance that my answers are 100% correct but this made me pass the maintenance exam. Good luck! ūüôā

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  1. Which report type allows a user to drill down to a report from a dashboard in the Salesforce1 mobile app? Answers: A, B
    1. Tabular
    2. Summary
    3. Matrix
    4. Joined
  2. What is a capability of User Sharing? Answer:  C
    1. Administrators can enable or disable the Sharing button for individual user records.
    2. The organization-wide default setting for the User object defaults to Public Read/Write.
    3. Administrators can control the visibility of user records with organization-wide default settings.
    4. Users can hide their own user records in the org using their Personal Settings.
  3. What is true about the enhancements to user management permissions? Answers:  A, C
    1. User management permissions can be assigned using a profile or permission set.
    2. Users with the View All Users permission can log in as any user.
    3. Users can be granted a subset of the capabilities of the Manage Users permission.
    4. User management permissions can be found under Object Permissions.
  4. What can a community manager do in the Community Engagement Console? Answers:  A, D
    1. Set up reputation levels for community members.
    2. Assign community moderators.
    3. Add and remove community members.
    4. View community performance dashboards.
  5. What can an administrator do with reports and dashboards? Answers:  A, D
    1. Mass delete reports not used in dashboards or analytic snapshots.
    2. Include roll-up summary fields in historical trending.
    3. Mass delete dashboards that are not scheduled to automatically refresh.
    4. Enable historical trending for forecasting items.

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Salesforce.com Spring ’14 Maintenance Exam Q & A

Salesforce.com Force.com Developer Spring ’14 Maintenance Exam Test Questions & Answers

 

Note: Questions and answers may not be in this order. I’m not giving the assurance that the answers are 100% correct but this made me pass the maintenance exam. ūüôā

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  1. What is the capability of Data Import Wizard? Answers: B, D
    1. Field mappings can be saved and used in later imports.
    2. Example import values are displayed to help with field mapping.
    3. Records can be imported for all standard and custom objects.
    4. An import file can be dragged into the wizard for uploading.
  2. What option is available to user when building a dashboard? Answers:  C, D
    1. Add up to 50 components in a single dashboard.
    2. Display data from multiple reports in a single component.
    3. Display fractions as percentages in a table component.
    4. Group and name dashboard filter values. 
  3. How can an administrator control access to the Salesforce1 mobile application? Answers:  A,B
    1. Enforce IP restrictions for mobile devices.
    2. Define which users have login access.
    3. Create and assign a mobile configuration.
    4. Assign the mobile user a standard profile.
  4. How can an administrator customize reporting for users? Answers:  B,D
    1. Limit the number of reports a single user can create.
    2. Remove footer information from exported reports.
    3. Enable historical trending reports for campaigns.
    4. Hide report types from all users.
  5. What is a capability of Salesforce Orders? Answers:  B,C
    1. Account and contract fields on an order can be modified.
    2. Reduction orders can be created to process product returns.
    3. Orders can be created directly from an account or contract.
    4. An order can be associated with multiple price books.

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APEX Data Loader Date Format Upload Issue (Salesforce.com)

I really have a bad memory, so I’m blogging this for my future reference.

If you have googled with the keywords in my blog title, then I exactly know the reason why you are here in my post. ūüôā In order to properly upload the correct date using APEX Data Loader, please be mindful of the following settings:

  • Use European date format (dd/mm/yyyy) – Check this if you are using this date format
  • Time Zone – Set this to “GMT”

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dataloader-GMT

Salesforce.com Winter ’14 Maintenance Exam Q & A

Salesforce.com Force.com Developer Winter ’14 Maintenance Exam Test Questions & Answers

 

Note: Questions may not be in this order and exact phrase

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  1. What is the capability of embedded analytics? Answers: B,C
    1. Reports charts can be used to show data from tabular, summary and joined reports.
    2. An embedded chart can be filtered to show data for the record on which it appears.
    3. Report charts can be embedded on page layouts for standard and custom objects
    4. An embedded chart can be used to share report data from a personal folder
  2. What is the capability of Collaborative Forecasts? Answers:  A,B
    1. View the forecast separately for each product family
    2. Reflect split revenue amounts in the forecast.
    3. Display the forecast by territory when using territory management
    4. View the forecast for specific periods in a custom fiscal year. 
  3. What is the capability of Chatter Answers? Answers:  C,D
    1. Users can save drafts of questions an answers to be posted later.
    2. Users can post private replies to an Idea on the Ideas tab.
    3. Users can reply to a question directly from an email notification.
    4. Users can view Questions and Ideas activity on Chatter profiles.
  4. What is the capability of Salesforce Identity? Answers:  B,D
    1. Require users to have a HighAssurance session to edit, modify or delete selected objects.
    2. Require users to have a High Assurance session to access Reports, Dashboards, and connected Apps.
    3. Require users to use a time-based token when logging into Salesforce outside the trusted IP ranges.
    4. Require users to enter a time-based token in addition to login credentials when accessing Salesforce.
  5. How can the Salesforce Console for Sales be customized? Answers:  C,D
    1. Developers can create custom console components to display sales information.
    2. Sales reps can create personal customizations to override which tabs are subtabs.
    3. Administrators can add custom buttons to the navigation tab and the highlights panel.
    4. Administrators can define primary tabs and subtabs to show related records on one screen.
  6. How can an administrator customize Live Agent? Answers:  A,C
    1. Add images, animations, and custom agent
    2. Add pre-recorded voice greetings and music to chat invitations.
    3. Configure automated chat invitations to route chats to agents with specific skills
    4. Configure agent settings to accept chats from the Q&A tab.
  7. How can an administrator or developer restrict users from seeing other users in the organization? Answers:  A
    1. Set the OWD for the User object to private
    2. Enable the “Restrict Access to users” permission for all users
    3. Disable manual sharing for the User object
    4. Create a sharing rule to prevent users from seeing other users.
  8. What is a true statement regarding Salesforce Knowledge? Answers:  A,C
    1. Users can search and view articles without a knowledge User license
    2. Users can create and publish articles without the Manage Articles permission.
    3. Users can provide feedback on the Chatter feed of a draft article.
    4. Users can add and remove supported languages in the knowledge base
  9. What is a capability of historical trending? Answers:  A,C
    1. Historical trending reports can be filtered to show only records that have changed.
    2. Historical trending can track number, formula and checkbox fields.
    3. Historical trending reports show changed values in different colors
    4. Historical trending can be enabled for all standard and custom objects.
  10. What is the capability of Site.com? Answers:  A,B,C
    1. Multilingual Language Support
    2. HTML page imports are supported
    3. Creating Preview pages, templates for different platforms using Live Mode
  11. How can an administrator customize Salesforce Console? Answers:  A,C
    1. Add the Home tab to the navigation tab.
    2. Add related lists to the Interaction log Layout.
    3. Add the Most Recent Tabs component to the footer.
    4. Add a dashboard component to the Highlights Panel.
  12. What is the capability of Entitlement Management? Answers:  A,D
    1. Create recurring milestone within an entitlement process.
    2. Execute a flow when a milestone is met or violated.
    3. Define criteria-based sharing rules for an entitlement process.
    4. View the countdown time to an active milestone’s Target Date.

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